Chapter 1 An Overview of Business Letter Writing

Chapter 2 Establishment of Business Relations Credit Status Enquiries

Chapter 3 Enquiry

Chapter 4 Reply to Enquires: Offer

Chapter 5 Response to Offers: Counter-offer

Chapter 6 Orders

Chapter 7 Payment

Chapter 8 Letter of Credit (L/C)

Chapter 9 Packing

Chapter 10 Shipment

Chapter 11 Insurance

Chapter 12 Complaints Claims

Chapter 13 Agency

Chapter 14 Conclusion of Business

Chapter 15 Other International Business Activities

Keys to the Exercises

Appendix A Abbreviations and Shortened Forms of English Phrases in International Trade

Appendix B Related Documents in International Trade References